1. IDENTIFICATION OF THE HOLDER IN ACCORDANCE WITH LAW 34/2002
is a domain owned by DLANDWORLD, SL domiciled at C / Sant Bonaventura, 9 17220 SANT FELIU DE GUÍXOLS (Girona) C.I.F. B-55275952, registered in the Commercial Registry of GIRONA MERCANTIL, Volume 3110, Folio 222, Sheet Number 60866.
Our contact details are:
- E-mail: email@example.com
- TEL. 972 322 484
DLANDWORLD, SL is the owner and administrator of the official online sales website www.dland.org that offers the sale of DLANDWORLD, SL products to non-merchant users or customers.
This site is accessible through the following address: www.dland.org
These general conditions of purchase regulate without restriction the sales of products made by DLANDWORLD, SL from the site www.dland.org
2. SCOPE OF APPLICATION. ACCEPTANCE OF THE GENERAL PURCHASE CONDITIONS
These General Conditions establish the conditions for ordering, payment and delivery of the requested products, as well as the management of potential responses on them.
The language in which it will be contracted through this website is in Spanish, Catalan and English.
3. YOUR DATA AND YOUR VISITS TO THIS WEB PAGE
By making use of this website, you consent to the processing of said information and data and declare that all the information or data you provide is true and corresponds to reality.
4. USE OF OUR WEBSITE
The pages of this website are public, free and free.
The user must make use of the Website in accordance with the Law, good customs, morals and public order. Therefore, the owner of this Website may not assume any responsibility arising from the misuse, improper, incorrect or illegal use of the Website and / or its content.
Nor will it assume any responsibility for connection problems or viruses that may arise as a result of the intrinsic risks of connection and Internet browsing.
Mere access does not imply the establishment of any type of commercial relationship between DLANDWORLD, SL and the user.
DLANDWORLD, SL reserves the right to modify the conditions of access and the content of the Web when it deems convenient and without prior notice.
By using this website and placing orders through it, you agree to:
- Use it only to make legally valid inquiries or orders.
- Do not place any false or fraudulent order. If it could reasonably be considered that such an order has been made, we will be authorized to cancel it and inform the relevant authorities.
- Provide us with your email address, postal address and / or other contact information truthfully and accurately. Likewise, you agree that we may use such information to contact you if necessary.
If you do not provide us with all the information we need, we will not be able to place your order.
When placing an order through this website, you declare to be over 18 years of age and have the legal capacity to enter into contracts.
DLANDWORLD, SL informs you that during the purchase process you will have to identify yourself with the username and password. The user will have access to their orders, invoices, follow-up of the command as well as the modification of data. These passwords will be used to access the services provided through the Website.
The user must keep under his sole responsibility the passwords in the strictest and absolute confidentiality, assuming, therefore, how many damages or consequences of all kinds derive from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User agrees to notify DLANDWORLD, SL immediately of any unauthorized use of his password, as well as access by unauthorized third parties to it.
If the User does not remember his password, the process is very easy, in the main menu of the web there is the menu “my account”, you have to enter and click on “forgot your password?”, Enter the username ( email address) and a new one will be sent to you. Once the Personal Data is accessed, the password can be modified.
5. CONTRACT (Order completion)
To be able to buy at www.dland.org and receive the product or products at your home or at the address you want, you must add the selected product to the cart, click on the “Continue shopping” option if you wish to add more products, or make Click on the “Finish” option to place the order. By clicking on this option, the purchase confirmation will appear (Your details, payment method and order summary). If you are not registered, you will be asked to register in order to make the purchase, free of charge. To register you must complete a form. When you have completed it, you will receive an email to the e-mail address you have indicated so that you can confirm the registration. If you are already registered you can access your data by clicking on the “I am already registered” button. Next, you must accept the present conditions of purchase and the data protection policy. To finish the process you must click on the “Finish” button.
6. AVAILABILITY OF PRODUCTS
The delivery times of the products IN STOCK are 24-72 working hours (except in the month of December, during Christmas season, which can take up to 7 days), provided that the order is placed before 7: 00h, to count from your departure from our warehouse. For those who are not in stock, the customer will be informed directly (should not exceed 30 days). In the event that, for reasons beyond DLand, the delivery period is longer, for a certain period of time, and so specified on our website, it will prevail over the previous one.
In case of delay of products due to problems beyond www.dland.org (discontinued product, breakage of stock by the manufacturer, etc.), our managers will contact the customer to find the best solution and thus be able to issue the order in The minimum possible time.
DLand will inform you via email, at all times, what is the status of your order.
DLand.org ships through Packlink (https://www.packlink.es)
and you can choose between an express rate and a standard rate. Shipping costs will depend on the selected rate, destination and total package weight.
In the event that the transport company has to return the order to DLand, the freight will be charged again to send the order again. In the event that there is a special promotion regarding shipping costs, the conditions of the same will prevail to the aforementioned.
The delivery time is 48-72 hours, except on Black Friday and Christmas. In these periods, DLand guarantees the preparation of the order in 24/48 hours, but, due to the large volume of orders that the transport companies have to deliver, it is possible that the delivery can be delayed up to 7 days from its preparation.
More information about shipments directly consult DLANDWORLD, SL.
8. RATES AND PAYMENT CONDITIONS
All prices displayed in the store www.dland.org include the Value Added Tax (VAT) in force at the time of sale. All prices listed on the website www.dland.org and other sales channels are valid except for typographical error or end of stock. It is possible that one or more products have different prices in physical store and online, due to special promotions.
All promotions and promotional codes to buy on www.dland.org will be valid only in the online store.
Way to pay:
Below we detail the available systems:
– Credit or debit card
Credit card payment service is provided directly by Caixabank under its secure payment platform.
Once the payment is successful, your order will be finalized and an email will be sent with the summary of your purchase.
If you select this form of payment, you will receive an email with the instructions to follow to complete the payment and the account number to pay it. It is essential that you clearly indicate your order reference and your name in the transfer order. DLand keeps your order pending payment for up to 4 days. After this period, it will be canceled. In any case, the stock of the product or products of your order is not reserved until it has been paid.
If you select this payment method, an increase of 4% will be applied to the total order
9. RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within a maximum period of 14 calendar days without justification.
The withdrawal period will expire after 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify DLANDWORLD, SL, C / Sant Bonaventura, 9 17220 SANT FELIU DE GUÍXOLS (Girona), your decision to withdraw from the contract through an unequivocal statement that states it, (for example, a letter sent by postal mail). You can also inform us of your right to withdraw from this contract through the email firstname.lastname@example.org
You can use the model withdrawal form below, although its use is not mandatory.
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right be sent before the corresponding deadline expires.
Model withdrawal form
– To the attention of:
PO Box 130 17220 SANT FELIU DE GUÍXOLS (Girona)
I hereby inform you that I withdraw from my contract of sale of the following good / benefit and with the reference number (*)
– Order placed on (*) / received on (*)
– Name of the consumer and user or of the consumers and users
– Address of the consumer and user or of the consumers and users
– Signature of the consumer and user or of the consumers and users
– Date and place
(*) Delete as appropriate.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received by you, including the initial shipping costs of your order.
The deadline for this refund to be made will be a maximum of 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. However, we may withhold the reimbursement until we have received the goods or until you have submitted proof of the return of the goods, depending on which condition is met first.
We will proceed to make said refund using the same means of payment used by you for the initial purchase, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
In case of withdrawal you must return us and assume the direct cost of the expenses generated by the return of the products to:
C / Sant Bonaventura, 9 17220 SANT FELIU DE GUÍXOLS (Girona)
You can also exercise the right of withdrawal by contacting the company’s offices (DLANDWORLD, SL) in which case the exercise of the right of withdrawal will not generate any type of expense for you.
You will only be responsible for the decrease in value of the products, from the moment you receive them until you inform us of the withdrawal, resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the products.
The right of withdrawal will not apply to contracts that refer to the supply of sealed goods that are not suitable for return for reasons of health or hygiene protection and that have been unsealed after delivery.
10. CHANGES AND RETURNS
If for any reason you are not satisfied with your order, or the product or products are defective or damaged, you have a period of 15 business days, from the date of delivery of the order, to return it or change it. (According to Article 44 of Law 7/1996, of January 15, on Retail Trade Management as amended by Law 47/2002, of December 19). Attention! All purchases made from November 18, can be returned until January 20.
Exchange or return for not being satisfied with the product
If you want to make a return or exchange because you have not been satisfied with the product, it must be in perfect condition and in its original packaging (returns that do not carry the original packaging will not be accepted), as well as all product documentation and accessories . If you meet these requirements, access the “My orders” section of your customer account, select the product or products you wish to return, specify the reason for the return and send us an email to email@example.com specifying the num. of order and article (or articles). If you have any questions or issues, contact us via email or by calling 972 322 484 so we can help you. Once the return or exchange is authorized, you will receive an email with the instructions to follow to carry out the same. Important! The item or items you want to return must be protected with a box or similar before the carrier picks them up. If this is not the case, the return will not be accepted.
Once we receive the merchandise in our warehouses and verify that all the indicated conditions are met, DLand will accept the return of the product and will proceed to the refund of the amount, in the same form of payment that you selected during the purchase process. Attention! In this case, the shipping costs are borne by the customer, and the amount is 4.85 euros.
Exchange or return for defective items
If you have received a defective or damaged product, you must also access the “My orders” section of your customer account, select the product or products you wish to return, specify the reason for the return or if you prefer a change (in this case, the change will always be for the same product) and send us an email to firstname.lastname@example.org specifying the order number and the item (s) and the reason for the return. If you have any questions or issues, contact us via email at email@example.com or call 609 320 961 so we can help you. In this case, the product or products must also keep their original packaging, documents and accessories (if you have them in origin). In this case, DLand reserves the right to ask the customer for one or more photos of the product / s to check its status. Once the return or exchange is authorized, you will receive an email with the instructions to follow to carry out the same. Important! The item or items you want to return must be protected with a box or similar before the carrier picks them up. If this is not the case, the return will not be accepted. In this case, the shipping costs are borne by DLand.
If, upon receiving your order, you find that the package has a blow or defect, we recommend that you reject it in case the breakage is evident, communicating the incident within 24 hours of the delivery, through the following ways : firstname.lastname@example.org or Customer Service phone: 609320961.
IN ALL CASES, if the return or exchange is the result of an error in the presentation of the order by our Online Sales Service, all shipping costs will be borne by www.dland.org.
DLand® products and articles cannot be repaired, so if the defect is of origin, it will be returned or exchanged for one of the same characteristics. Otherwise DLand must assess whether the breakage or product defect is due to a manufacturing defect or improper or inappropriate use of the item. If it is a manufacturing defect dLand undertakes to replace the item with an equal one if it is available in stock, if it is not available it will be exchanged for another of equal value or the amount will be refunded. If the reason for the break is due to abuse, or improper use of the item, DLand will not be liable and will not proceed to make any changes or financial reimbursement.
The consumer is entitled to enjoy the stipulated period for two years, as a guarantee, upon receipt of the merchandise, any improper use, as well as handling and breakage, caused directly by the user and / or consumer will be excluded. end of product
DLand.org directs its business to the final consumer. Therefore, it reserves the right to cancel an order and reimburse the full amount to the payer in the event that the order can come from a store
11. RESPONSIBILITY AND GUARANTEES IN OUR PRODUCTS
The legal guarantee of all our products is the one defined in the law, and its terms will always be respected by DLANDWORLD, SL.
The aforementioned guarantee is regulated by the Consolidated Text of the General Law for the Defense of Consumers and Users, in which it is established that the minimum guarantee term of any new article will be 2 years, although after the first six months , it is the customer who must prove that the problem presented by the article is a defect of origin and not a wear caused by the usual and correct use of the product.
However, in the event that the object under guarantee does not effectively meet the optimal conditions to be used, DLANDWORLD, SL will assume the corresponding responsibility towards the client so that we will proceed to return the amounts paid for that product as well as to reimburse the expenses that the client has had to pay to acquire the product. Therefore, if the item has a defect or defect or there has been an error in the shipment, the customer can return it to our warehouse or central offices. Once the defect has been verified, we will refund the full value of the amount paid, including shipping and return costs and, if applicable, the amount paid for the gift wrap.
We will only refund the amount of the return costs when:
- The item is defective.
- There was an error in the shipment.
- The item does not correspond to the order.
- The order has arrived outside the deadlines provided in our General Purchase Conditions.
- The package has been damaged during transport.
12. OUR RIGHT TO MODIFY THESE CONDITIONS
DLANDWORLD, SL reserves the right to revise and modify these Conditions at any time.
However, the price and other conditions of the items that you have requested will not be modified during the period of time between your offer and the acceptance of the same issued through the shipping confirmation unless by law or decision of government agencies we must make retroactive changes in these policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.
13. APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and contracts for the purchase of products through said website will be governed by Spanish law.
The resolution of any type of controversy, litigation or discrepancy that may arise between the user and DLANDWORLD, SL for the use of this website, will be submitted to the Courts and Tribunals that are competent in accordance with current legislation.
Also under Regulation (EU) 524/2013 of the European Parliament and of the council, of May 21, 2013, which facilitates the resolution of conflicts that may arise from online commerce between business and consumer, according to Article 13 of the Regulation “The Member States shall ensure that merchants established in their territories inform consumers about the entity or alternative resolution entities that provide coverage to those traders ”
For this purpose, the ONLINE DISPUTE RESOLUTION body is created, which will act as a neutral and valid interlocutor between both parties, trying to avoid resorting to the courts of justice.
Consequently, the online platform consumer service is placed:
You can find more information in article 14 section 1 of the ODR-VO – downloadable in PDF format to the following link:
14. COMMENTS AND SUGGESTIONS
Your comments and suggestions will be welcomed. Please send us such comments and suggestions through our contact form or by sending an email to the address email@example.com or by calling our Customer Service at 609 320 961
15. CLAIMS AND COMPLAINTS
Article 211-14 of Law 22/2010, of July 20, of the Consumer Code of Catalonia, which is framed within the requirements applicable to any type of consumption relationship, to any relationship established between, on the one hand, entrepreneurs, intermediaries or the Administration as a provider of goods and services and, on the other hand, consumers, establishes that all employers or businesswomen must have complaint or complaint sheets, in accordance with the corresponding regulatory regulation.
That is why DLANDWORLD, SL makes available to the user the official sheets as established in Decree 121/2013 of February 26, which regulates the official complaint, claim and complaint sheets in consumer relations, pressing here.
Once the official form has been completed and according to article 7.3 of the aforementioned regulations, the User may send the request to the postal address C / Sant Bonaventura, 9 17220 SANT FELIU DE GUÍXOLS (Girona) or the email firstname.lastname@example.org
For more information on how to proceed with a complaint, claim or complaint, the User may contact: